FAQ

Are you thinking how to fix a phone? Let us help.

Here below are answers to most questions about phone repair. You can also contact our nearest store and we will answer your questions.

Phone broken, what I do?

We fix e.g. Apple (iPhone, iPad), Blackview, Google, Huawei, Honor, LG, Motorola, Nokia, Oneplus, Oukitel, Samsung, Sony, Doro and Xiaomi devices. To check the price of repair in advance from our price list, first select the brand and model of your phone and you to see the repair prices for each model. You can bring the device to our store for service or deliver it to us by post. A delivery fee of 5 euros will be added to the service price delivered by post.

How long does it take to repair my phone and do I need to book an appointment?

You don’t have to book appointment for us.
Whether you need a new displays, a new battery or a glass replacement, we also fix of these in our stores often even while you wait. The service time depends on the part to be replace, the availability of the spare part and the service queue. You can bring the device to our store and get the exact repair time before starting the service, or you can contact us in advance.

How I can get the phone serviced?

You can come in our store (Helsinki, Lahti or Hämeenlinna) or you can deliver your phone to us by post.

What warranty do you provide for repairs?

We provide a 36-month work warranty for the repair and the spare parts used in it, excluding the battery. We provide a six (6) month warranty on the battery. We do not provide a work guarantee for repairing water damage or mechanically circuit board damage. If the device is serviced again (in warranty time), we will repair it free of charge or if the device cannot be repaired, for example due to the availability of spare parts, we will refund the price of the original repair. The warranty does not cover damage or wear and tear caused by the user. When we repair IP-rated devices, we cannot guarantee that the IP rating and tightness of the device will be maintained.

Do you use original spare parts for repairs?

We use original or good quality parts for repairs.

If I want to repair the phone myself, can I order spare parts and tools from you?

Yes, you can order spare parts, tools and accessories directly from our online store puhelinshop.fi


Helsinki

+35844 2307457Call the Helsinki officeWhatsapp

Lahti

+35844 2307252Call the Lahti office Whatsapp

Hämeenlinna

+35844 2307658 Call the Hämeenlinna officeWhatsapp

You can find spare parts and accessories for your phone in our online store

Go to the online store

Send the phone by mail

Go to the shipping system

Bring your phone to the store

Check your nearest store

We will start repairing immediately

Repair ready in up to half an hour. We know how Lonely it feels to be without a phone. We start the repair right away and repaired in up to half an hour, at no extra charge. If your device requires prolonged service, we will inform you.

36 months quality guarantee

We are proud of our expertise and are responsible for our work. We provide a 36-month quality guarantee for the repair. During the warranty period, if the defect recurs due to our repair, we will repair the phone again free of charge or refund the price of the original service. The warranty does not cover damage or wear caused by the user. The servicereport is a warranty receipt.

Skilled workers

We have your mobile friend in good hands. We are trained professionals in their field. We always use the highest quality spare parts on the market and know the anatomy of your mobile friend thoroughly.

Easy delivery

Bring your broken phone to our store or mail it to us – both ways are as easy. We serve in shopping malls across Finland. Our registration system ensures that your mobile friend arrives with us reliably as a package as well.

We repair Apple (iPhone, iPad), Blackview, Google, Huawei, Honor, LG, Motorola, Nokia, Oneplus, Oukitel, Samsung, Sony, Microsoft and Xiaomi mobile phones as well as tablets. Whether you need a new LCDs, a new battery or a glass replacement, we repair of these in our stores often even while you wait. We also have a wide range of phone accessories.

Serviceable brands
Maintenance
Mobila Electronics
Stores